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Communication between SHINFOTECH and its clients is important.
During data entry outsourcing procedure, there are five
sorts of communication
| SHINFOTECH |
Step |
Client |
Result |
| Sales |
First contact |
Sales |
A memorandum
1 When and where
for the next contact
2
Client's intent |
| Senior sales, CTO, BPO manager, |
1 know each other in detail,
2
Decide cooperation model |
VP, PM |
A memorandum:
1 Cooperation intent
2 Cooperation agreement
3
When and where for the next contact |
| CTO, BPO manager, PM |
1 Project analyze
2 Project test
plan |
VP, PM |
A memorandum:
1 When and where for the next
contact
2 Project analyze report
3 Project test plan |
| CEO, Sales, Lawyer |
Discuss about the contract |
VP |
Formal contact |
| BPO manager, PM |
1 Rules changing;
2 Error report
3 Question list
4 Progress
5 Other project questions |
PM |
A minute for each contact |
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